Archive | 7:08 am

Hurry up and Wait (and don’t let the door hit you on the way out)

30 Jul

I knew I need to replace my back door, but when the condominium exterior doors and trim were repainted in the Spring, my door was skipped. Oh it was prepped, alright. Just before the painting began, the doors that needed replacing – and there were three – were marked. I’ve been living with the mark ever since.

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Emails flew between the three people who were going to replace their back doors. One person volunteered to coordinate. I looked at doors online. Then an opportunity came up and the person coordinating decided to move.

I got busy with work and decided to take care of it in summer. At the end of June, I started calling small, local, door and window companies to get an estimate. Rejected by everyone! Apparently I was late to the game and everyone in Portland had already scheduled their summer door and window replacement. This was a concern because I had hoped to have the work done while I was off for the summer. I was back to square one.

When my neighbor to the left moved in, he’d had his front door replaced. I reached out ti him because I knew he’d gone through Home Depot. His experience, I learned, had been good, but I know other people who had had less than great experiences with them. I booked a consultation for my last day of school.

The consultation was straightforward and a few days later, I got a call from the contractor – a small, local, door and window company – for an appointment to take measurements. the day of the appointment, they called to see if they could come earlier than planned. I was more than happy to hear that. The young man came on a Thursday, took the measurements and said I should get a quote from Home Depot in a few days, but Monday at the latest. Monday came and went and there was no call. The following Monday, I called Home Depot.

The woman on the phone told me the guy I’d worked with was at lunch, but she looked up my file. She asked a couple of questions and said she’d get a quote to me in an hour. She called back with a one more question. With her next call, she had a quote. One of the doors – I was also adding a screen door – was on sale until Wednesday. I could come in and sign the contract any time, but if I came after Wednesday, the sale was over and the price would go up a bit. The difference wasn’t great, but I was anxious to get the ball rolling, so I went in to sign the next day. The doors were ordered and I was told they’d be in around August first.

One of the great things about modern technology is the ability to track purchases. From the updates, I received, I learned my doors were running ahead of schedule and would arrive at Home Depot on July 26th. On the 27th Home Depot called to say my doors were ready. The young man I spoke with said he’d let the contractor know. Yesterday, the small, local, door and window company called and we scheduled the installation for August 20th. I go back to work on August 26th. If all goes as scheduled, I will have achieved my summer repair goal.

 

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